March 20, 2017, by Tabitha Gregory, Chief Customer Relations Officer, Copper Valley Telecom
Over the past several months, some of our conscientious Copper Valley email users have notified our tech support staff about suspicious emails they have received. As a result, we discovered that some of our customers were targeted by so-called phishing scams. Phishing is a term used to describe the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.
For example, back in January, some customers received emails that appeared to be from Copper Valley. They displayed "Cvinternet" in the sender's address. Upon closer examination, we found that the from-addresses did not truly match our public email addresses. The messages we saw asked the recipient to click a link for tech support or to make account changes. We categorized these emails as "phishing" and believe that the perpetrator intended to steal your personal information.
Following are a few tips from Symantec, a security software company, about how to avoid falling prey to a phishing scam.
Also, note that Copper Valley Telecom does not send changes in policy, safety, or accounting via email without your authorization. If you do happen to receive a suspicious email, don't hesitate to forward it to email@example.com and delete the message from your inbox.
If, by chance, you do click the link, please contact our Help Desk at 907-834-HELP or Tech Line at 907-255-8324 for a password reset. The sooner you address a possible phishing attempt, the better.